A Step-By-Step Guide to the Mr. Rogers Installation Experience

Are you anxious about installation day? It can certainly cause some hand-wringing. Strangers coming to your home, walking through your hallways, moving your possessions, working in your flowerbed, removing your windows...

The Mr. Rogers Windows truck has everything the installers need to do the job.

Mr. Rogers Windows knows that you're nervous, and we strive to make this an easy and pleasant experience. Each crew member is a certified installer who works with you to ensure that the job is done right.

And to ease your worries a bit, here's a step-by-step guide on what you can expect with a Mr. Rogers Windows installation:

Pre-installation: Measuring for Custom Fit Windows

Your windows are custom manufactured based on measurements by a preview technician.

Before your windows are ordered or installed, we send a window technician out to measure your windows. He also notes all of the installation "problems," like rot and mold. He'll make sure the installers have what they need to do the job completely and thoroughly. Then he sends your window measurements to Renewal by Andersen, where your windows are custom manufactured to fit your home perfectly.

Step One: A Window Workshop in a Truck

The installers make the trim coil that goes around your windows in the truck workshop.

The Mr. Rogers Windows truck rolls up. This truck is a self-contained workshop. Everything the installers need for your window project, including a power supply for their tools, is inside. They won't have to use your electricity, or drag out any equipment onto your lawn. This lets them get to work right away, and saves you from any debris or hassles.

Step Two: Protecting Your Home

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The installers carefully move furniture for you.

The installers inspect the job. They'll make sure they have all the tools and materials they need. Before beginning, they inspect your new replacement windows. If your windows have any kind of damage, they will be returned and replaced with new ones, no questions

Now your installers carefully move any furniture, window treatments, or valuables away from the windows or doors (if you haven't done so yourself). Then they lay down drop cloths inside around work areas to protect your floors. They even wear booties to minimize tracking dirt or mud in your home.

Step Three: Removing Your Old Windows

Before the installers can take out the old window, the existing trim coil and wood is removed.

Out with the old. It's time to remove your old windows. Using a prybar and a hammer, the installers work together to remove one window at a time. They insert a wood block beneath the prybar to protect your drywall from any damage. Once they have loosened the old window from the opening, they gently lift it out and place it on the ground.

Note that if your old window is made of aluminum, it will be recycled, and the proceeds donated to charity. Old wood windows with ropes and pulleys may be donated to area schools for use in art projects.

Step Four: The Perfect Fit for Flawless Operation

An installer inserts shims to make the window square, level, and plumb.

In with the new. You're new windows are brought out of the truck and set into the openings. Because your house may have settled over the years, the opening may not be level. And a window must to be level to open and close smoothly.

The replacement windows are slightly smaller than your home's original windows for this reason. It gives the installers some wiggle room. They'll measure the window with a level and ruler. If the window doesn't sit level, they'll insert pieces of metal, called shims, between the wall and the frame until it is level.

Once it's level, they make sure the individual sashes of the window work right and close tight. If the window is good, they'll screw your window into the studs of the house. They use several screws across the frame to make sure the window fits tight, and to prevent it from bending or bowing.

Step Five: Insulating Your Home Against the Weather

Lightly expanding foam completely insulates the opening between the new window and your home.

There will be a small gap between your new replacement window and the frame of your house. Your installers fill this gap with insulating foam specially designed for Andersen FIBREX windows. Some insulating foams expand too much, and push against the window, causing the window frame to bend or bow slightly. The foam your installer uses expands gently, filling in any holes left during installation.

After the foam is in place, your window will have an airtight seal, keeping your house at a comfortable temperature year round.

Step Six: Sealing the Deal with Durable Caulking

Mr. Rogers Windows uses a special caulk that matches the color of your new windows and is resistant to mildew and cracking.

Although the foam insulates your home, it's not pretty. So your installer will cover it with aluminum trim coil manufactured to match the color of your windows. First, your installer measures the windows, then precisely cuts and bends the trim onsite in the truck workshop.

Once in place, the trim coil is affixed to the window with a special caulk. The caulk is made to match your window color, and it's formulated to resist flaking, cracking, and the growth of mold.

Now your window has a weathertight seal. No water will be able to get under the window or trim coil to the underlying wood or brick of your house ever again.

Step Seven: Unveiling Your New Windows

After the installation is complete, the installers clean up inside and outside of your house.

The final step. Each window is covered with a sheet of plastic to protect it from damage and dirt during delivery. The plastic film also simplified staining and painting by shielding the glass from the colors applied to the frame at the plant.

Now the plastic film is removed, and your installers clean each of your new replacement windows. They wipe off any fingerprints or dirt; shine the glass, and even vacuum out the window tracks. Then they vacuum the inside of your home, clean up any debris left outside, and inspect your windows one more time to ensure that each was installed correctly and works right. They'll move your furniture back and rehang any blinds or curtains that were taken down.

When they're finished, you won't be able to tell they were ever there—except for your new windows, of course!

North Carolina:
Northlake Village: 7010 Smith Corners Boulevard, Charlotte, NC 28269 • 704-319-5400  |  Arboretum: 8020 Providence Road, Charlotte, NC 28277 • 704-909-2400

Virginia:
Chesapeake: 1019 Eden Way North, Chesapeake, VA 23320 • 757-436-2200  |  Yorktown: 209 Village Avenue, Yorktown, VA 23693 • 757-833-2200